Magnetic Connector Customization & After-sales Service for a Korean Mobile Device Client

Service Content

Provide customized magnetic connector service, including product design, sample trial production, batch production, and long-term after-sales maintenance, to meet the client’s needs for convenient and safe connection of mobile devices (tablets).

Detailed Information

Client Background: A major Korean mobile device manufacturer, needing customized magnetic connectors for its new tablet products, requiring strong adsorption force, anti-drop, anti-short circuit, and matching the tablet’s thin and light design, and requiring long-term after-sales maintenance support.

Service Process: ① Custom Design: According to the tablet’s size and design requirements, we designed a miniature magnetic connector with strong adsorption force (adsorption force ≥5N), and optimized the structure to avoid short circuit; ② Sample Trial Production: Completed sample trial production within 6 days, and conducted adsorption force, anti-drop and short circuit tests to ensure product performance; ③ Batch Production: Adopted automated assembly lines to produce 50,000 pieces per month, and strictly controlled product quality through digital quality inspection; ④ After-sales Maintenance: Established a long-term after-sales maintenance mechanism, provided free replacement of unqualified products within 1 year, and responded to the client’s after-sales problems within 12 hours, and sent technical personnel to the client’s factory for maintenance guidance when necessary.

Service Results: The customized magnetic connectors fully met the client’s requirements, with a product qualification rate of 99.98%, and the adsorption force and safety performance exceeded the client’s expectations. The client’s new tablet was well received by the market, and our after-sales service was highly recognized. We have maintained long-term cooperation with the client, and the annual service order volume exceeds 600,000 pieces.